Last updated: 12 January 2026
We want you happy with what turns up. If you're not, here's how to put it right.
Under the Consumer Contracts Regulations you can return most items within 14 days of receiving them for a refund. Let us know first by email, send the item back in the condition you received it, and we'll refund once it reaches us. Return postage for a change of mind is covered by you unless the item was faulty or wrongly sent. Sealed trading card products and downloadable codes are excluded once opened.
Every console and accessory carries a 12-month warranty against faults. If a game or piece of hardware develops a fault, contact us and we'll arrange a repair, replacement or refund at no cost to you. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Email [email protected] with your order number and what's wrong, and we'll send the return address and next steps. Please don't post anything back before you've heard from us.